![]() seek a civil penalty order from a court.We’ll attempt to resolve your complaint through conciliation. There may be situations where we decide not to investigate or where we will discontinue an investigation. We may not investigate a complaint immediately if a healthcare provider has advised us that they are taking action. There may be situations where we will transfer your complaint to a state or territory privacy or health regulator. mail it to GPO Box 5288, Sydney NSW 2001 (send it by registered mail if you're concerned about sending it by standard post).Īfter receiving a complaint, we work out if we’re the right organisation or agency to conduct an investigation.If you download the Microsoft Word version, either: Write your complaint to us on our privacy complaint form, use the online version or download the Microsoft Word (63KB) version. How we handle a My Health Record complaint If it is not run by a state or territory government, you can lodge a complaint with us. If the healthcare provider is run by a state or territory government, such as a public hospital, you can complain to the relevant state or territory regulator. If they don’t respond to your complaint, or you’re not satisfied with their response, you may phone the My Health Record help line on 1800 723 471 and make a complaint. They should generally respond to your complaint in 30 days. If you think that information in your My Health Record has been mishandled, contact the healthcare provider or other party you think is at fault to make a complaint.
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